Case study

Maison Bette logo, fictional portfolio case study

Maison Bette: brand, website and hospitality launch strategy

Cafe. Patisserie. Guildford.

This case study is fictional and created for demonstration purposes. Figures in the results section are projected outcomes based on comparable campaigns.

Client
Maison Bette
Industry
Hospitality
Location
Guildford, Surrey
Services
Full brand, website and print collateral

The brief

Maison Bette was opening its first café in Guildford and needed everything built from scratch before the doors opened. Brand identity, website, printed menus, signage artwork and a social media presence, all in six weeks. The brief was warm, editorial and distinctly European. Nothing generic. Nothing that looked like a coffee chain.

The work

What we built

Brand identity

Logo, colour palette, typography and full brand guidelines. Designed to work across digital, print and signage, from the website to the paper bags and menu boards.

Bespoke website

Fast, mobile-first, built to make people want to visit. Menu integration, opening hours, directions and an email sign-up, everything a new café needs online from day one.

Print and collateral

Menus, business cards, loyalty cards and exterior signage artwork. Every piece designed consistently in the Maison Bette brand, ready for the printer.

Social media setup

Instagram profile, bio, highlight covers and a first batch of content templates. The framework for a consistent presence from launch day.

The strategy

Three channels for opening week.

Hospitality lives on maps, inboxes and feeds. We planned three channels that reinforce each other from day one.

01 / Local SEO

Be found when someone searches for coffee in Guildford.

How Surrey residents find a café: Google Maps. "Coffee near me." "Best brunch Guildford." "Café with parking Guildford." We built the SEO strategy entirely around local search intent.

  • Google Business Profile: fully optimised with menu items, photos, opening hours, attributes (dog friendly, card only, wheelchair access) and a consistent review generation strategy.
  • Location pages: targeting "café Guildford", "patisserie Surrey", "brunch Guildford" where they match real search clusters.
  • Schema: markup for local business, menu and opening hours so search engines can read the offer clearly.
  • Photo rhythm: fresh GBP photos on a weekly cadence. Google tends to favour active listings with stronger map pack visibility.

02 / Email

Turn first-time visitors into regulars.

A monthly email to the subscriber list. One seasonal special. One new menu item. One reason to come back.

The sign-up sits on the website homepage and at the counter (QR code on the receipt). The list builds passively. The email goes out once a month. The open rate for local food businesses with a genuine voice is consistently above forty percent.

Seasonal sends timed around Valentine's Day, Mother's Day, summer menu launch and Christmas.

03 / Social and paid

Instagram is the menu for a café. Make it count.

For a café, Instagram is not optional. It is where people decide whether to visit before they have ever walked through the door.

We set up the account, created a posting framework and produced the first twelve content templates. Consistent grid aesthetic, warm tones, Playfair Display headlines over food photography.

Paid: Meta ads targeted at women aged twenty-five to forty-five within ten miles of Guildford town centre. Objective: profile visits and direction requests. Budget: £150 to £250 per month. Enough to maintain visibility without overspending for a single-site café.

Results

Top 3 for café Guildford within 8 weeks

Google Maps visibility

340 subscribers in first 3 months

Email list

4,200 accounts reached in first month

Instagram reach

Figures are projected outcomes based on comparable Makeproper campaigns. Maison Bette is a fictional client created for portfolio purposes.

What a proper launch looks like

A new café lives or dies in its first three months. If the right people in Guildford do not know you exist, the quality of the croissants does not matter.

We built the brand, launched the site and put the right digital infrastructure in place before the doors opened. By week one, Maison Bette had a Google Business Profile with photos and reviews, a website ranking for local search terms and an Instagram account that looked like it had been running for years.

That is what a proper launch looks like.

Talk to us about your launch

Website mockup

The live mock shows the fictional Maison Bette site: full-bleed hero, menu highlights and a visit block tuned to the brand palette.

This mockup is best viewed on desktop.

Open full site →

Key deliverables

  • Logo design
  • Brand identity
  • Website
  • Menu design
  • Signage artwork

Next project

FIRSTLINE logo, next portfolio case studyNext project →FIRSTLINE