Privacy Policy
Last updated: May 2026
Who we are
Makeproper is a web design, branding and marketing business operated as a sole trader, based in Surrey, England. Our website is makeproper.co.uk.
If you have any questions about this policy or how we handle your data, contact us at: hello@makeproper.co.uk
What data we collect
We collect personal data in two ways on this website:
Contact form
When you submit a contact form on our site, we collect your name, email address and the contents of your message. We use this information solely to respond to your enquiry.
Email sign-up
When you sign up to receive emails from Makeproper, we collect your email address. We use this to send you the communications you have requested. You can unsubscribe at any time using the link in any email we send you.
We do not collect any sensitive personal data. We do not collect payment information through this website.
How we use your data
We use the data we collect to:
- Respond to enquiries submitted through our contact form.
- Send email communications to people who have opted in to receive them.
- Improve our website and services based on how visitors use the site.
We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.
Legal basis for processing
Under UK GDPR, we process your data on the following legal bases:
- Contact form submissions: legitimate interests: responding to an enquiry you have chosen to send us.
- Email sign-up: consent: you have actively opted in to receive communications from us. You can withdraw this consent at any time by unsubscribing.
How long we keep your data
Contact form submissions: we retain enquiry data for up to 12 months. If an enquiry leads to a client relationship, we retain relevant correspondence for the duration of that relationship and for six years afterwards in line with standard business record-keeping requirements.
Email subscribers: we retain your email address for as long as you remain subscribed. If you unsubscribe, your address is removed from our active list within 30 days.
Third-party services
We use the following third-party services which may process your data:
- Email platform: we use a third-party email marketing platform to manage our mailing list and send communications. This platform processes email addresses and send data on our behalf. They are contractually required to handle your data in accordance with UK GDPR.
- Website hosting: our website is hosted on Netlify or Vercel. These services may process limited technical data such as IP addresses and access logs as part of normal hosting operations.
- Analytics: if we use Google Analytics or a similar service, anonymised usage data may be collected. This helps us understand how visitors use the site. No personally identifiable information is shared with analytics providers.
Cookies
Our website may use cookies to support basic site functionality. We do not use advertising or tracking cookies. If you have questions about cookies, contact us at hello@makeproper.co.uk.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to any legal retention obligations.
- Object to or restrict how we process your data.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at hello@makeproper.co.uk. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully. The ICO can be reached at ico.org.uk or by phone on 0303 123 1113.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to check it periodically.
Contact
Makeproper
Surrey, England